Service desk specialistRELX

BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
QUALIFICATIONS:
High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
A+ Certification or other technology certifications a plus
TECHNICAL SKILLS:
Knowledge of PC hardware and architecture and Desktop Operating System internals
ITIL Certification/Knowledge in IT Service Management
Required knowledge/competencies in: Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN
Familiarity with supporting iOS devices, Mac OS
Understanding of network protocols for a LAN and WAN including remote connectivity.
ACCOUNTABILITIES:
Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
Establish and adhere to service level response and resolution times for all systems.
Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
Effectively communicate to management, team members, and various customer groups.
Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
Capable of performing individual contributor roles and where needed work in a team environment.
All other duties as assigned
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX

Manila City, Metro Manila
Permanent
Full-time