Service desk professionalAvaloq

Company Description
Writing the future. Together.
Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.
By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at
Job Description
Your mission
1st up to 2nd level Service Desk support
Support end users via email, tickets, phone, and on-site assistance
Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction
Ensure that all work carried out is documented within the relevant call logging tool
Complete tasks and/or projects in a timely manner
Carrying out advanced incident analysis, dispatching, and resolution
Liaising with internal, external support groups as well as vendors as required
Documenting and updating systems, procedures, and processes when needed
Handle IT service requests and manage service request via standard processes
Willing to work in rotating shifts - APAC and EMEA time zones
Qualifications
What you need:
At least 2 years experience in 1st to 2nd level IT support
Advanced know-how of various Microsoft Windows systems and software
Office 365 troubleshooting and administration know-how is a benefit
Structured and goal-oriented method of working
Distinctive organizational skills and process-oriented thinking
High sense of initiative, resilient and communicative
Self-organized and self-reliant. Passion for quality
ITIL Certification is an advantage but not required
Additional Information
Now lets talk about perks and compensation
We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.
Don't be shy - apply!
Please only apply online.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
Avaloq

Makati City, Metro Manila
Permanent
Full-time