service desk AssociateHealthy Options, Corp.

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.
The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.
Essential Duties & Responsibilities
User support
Provides continuous first-line support to users of computer applications.
Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed
Coordinates other technical issues directly with service providers for second-line support.
Monitors scheduled jobs and system and site availability
Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times
Bachelor's Degree in any IT related course, i.e., Engineering, Computer Science, IT
Basic knowledge in most common hardware and software systems used in the IT industry
Has an Analytical and thorough knowledge on network administration and troubleshooting
Flexible, with good communication skills, passionate for work, team player
Associate / Supervisor IT and Software Retail Industry 1 opening Bachelor's degree graduate
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,specializing in premium and natural food and health products.Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.We're looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time