service desk Associate (alabang)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Answer and work support calls with a focus on Professionalism and Customer Service
Triage and work support requests (phone and ticket queue)
Monitor and resolve dashboard alerts (backups, patch installation, antivirus detections, other threshold alerts)
Day to day troubleshooting and support of Windows Operating Systems.
Perform scheduled maintenance, computer cleanup, and system optimization (workstations and servers when time permits).
Create/update/maintain technical documentation
Qualifications
Strong Microsoft skills (Windows, Office 365, Azure)
Excellent communication skills
We are looking for someone with at least the following:
· 3 years experience in the IT industry.
· Basic LAN/WAN/IP/routing/DHCP/DNS/VPN, configuration, and troubleshooting.
· Daily troubleshooting and support of Windows OS's.
· Installation, setting up users, changing/updating Microsoft Office 365 products' password, including Outlook, Word, Excel, Teams, OneDrive.
· User setup, group memberships, password changes of Active Directory.
· Typical user program support (Adobe Reader/DC, Java, Edge/Chrome/Firefox, etc)
· Ability to perform scheduled maintenance, computer cleanup, and system optimization (workstations and servers).
· Create/update/maintain technical documentation (in comprehensive English)
· Ability to use call scripts while answering calls in a consistent manner
· Ability to handle and route incoming calls that do not pertain to technical support
Would be Nice Features
Additional familiarity/skills:
· Threat response (Addressing compromised accounts and services)
· VoIP troubleshooting/optimization, configuration, routing.
· Basic understanding of Group Policy application
· Working understanding with Microsoft Azure (portal), Office 365 Admin, and Exchange portals
· Outlook app and built-in email setup on mobile devices with Microsoft 365
Additional Information
Location: Alabang but can do a temporary work from home
Time: 10PM-7AM PH Time
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Las Piñas City, Metro Manila
Temporary
Full-time