service desk AnalystWipro Philippines Inc.
Duties:
Should be able to handle calls, chats & web tickets.
Troubleshoot IT issues reported by end users and resolve the ticket
Capture necessary details in the ticket and assign unresolved issues.
Completes all Wipro and client mandated trainings before the due date
Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool
Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage.
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Wipro Philippines Inc.
About the company
Wipro Philippines Inc. jobs
Central Visayas
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