service desk AnalystWipro Philippines Inc.
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 04/02/2026
Deadline: 08/05/2024
SERVICE DESK ANALYST
Duties:
Should be able to handle calls, chats & web tickets.
Troubleshoot IT issues reported by end users and resolve the ticket
Capture necessary details in the ticket and assign unresolved issues.
Completes all Wipro and client mandated trainings before the due date
Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool
Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage.
Duties:
Should be able to handle calls, chats & web tickets.
Troubleshoot IT issues reported by end users and resolve the ticket
Capture necessary details in the ticket and assign unresolved issues.
Completes all Wipro and client mandated trainings before the due date
Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool
Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage.
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Wipro Philippines Inc.
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Position service desk Analyst recruited by the company Wipro Philippines Inc. at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Service Desk Analyst or Wipro Philippines Inc. company in the links above