service desk AnalystTPG Telecom

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second-largest telecommunications company listed on the ASX. Combining a mobile network and a fixed-line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business, your responsibilities may change over time as the business evolves.
The Service Desk Analyst is fully responsible for providing the first level of support for customer and system incidents and requests using basic technical and service knowledge. High-level responsibilities include:
Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, etc.)
Manage and work support tickets per industry best practices and utilizing existing CRM systems
Effectively communicate technical information to non-technical customers
Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
Contribute to our Knowledgebase (author and edit knowledge base articles)
Maintain working lab systems to facilitate reproduction of customer issues
Other related duties as appropriate and required
Ability to multi-task
How we work
As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.
What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.
Interested? Send your resume today, we are excited to hear from you!
TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Job Qualifications:
A Bachelor's/College Degree in Computer Science, Computer Engineering, Information Technology, or relevant discipline
At least 6 months of experience in handling the same post or any related experiences
Familiarity with most common desktop/laptop software and hardware systems
Experience in troubleshooting and configuring Windows-based networked PC
Familiarity with network protocols and configurations (TCP/IP, LAN, WAN)
Active Directory, Windows Server 2000 and higher, basic understanding of DNS, and DHCP
Bossjob

Pasig City, Metro Manila
Permanent
Full-time