service desk AnalystGECO Asia

Service Desk Agent
Do you posses an experience and passion for providing IT Technical Support? We are looking to for a highly capable Service Desk Agent to assess and support IT related issues.
If you are a person with ability to absorb and retain information quickly, and able to present ideas in user-friendly language, then you are the one we are looking for!
Job Requirement and Qualification:
Primary Skill: Service Desk Management
Previous working experience in IT support.
Can work individually and a team player
Attention to detail
Job Roles and Responsibilities:
Open the Technical support issue
Supply information about incident
Support the AWS API (standard changes opened via Ticketing Tool) - SME for interface
Submit queries related to General Guidance on AMS or other AWS Services and classify their priority
Request details of changes made by AMS team or AMS tools (using Athena queries)
GECO Asia

Makati City, Metro Manila
Permanent
Full-time