Service desk analystDairy Farm Group
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 11/12/2020
Responsibilities:
Receives and answers phone calls and emails, ensuring accurate logging of message/request, sending email responses with the relevant information.
Creates service request and assigns to teams, reminds and monitors progress and provides updates to requesters.
Provides first level diagnosis and assistance, e.g. unlock accounts and other minor to standard service requests (menu based).
Requirements:
Bachelor's Degree in Computer Sciece / Information Technology or equivalent.
Good interpersonal, verbal, written English communicaiton skills.
With basic to advanced hardware troubleshooting skills know-how.
Basic to advanced skills on MS Office 2007/2010/2013 preferred.
Equivalent technical work experience a plus.
With knowledge on Incident Management and Active Directory a definite advantage.
Ability to maintain highest level of confidentiality.
Ability to multi task and set priorities.
Ability to adapt to a fast-paced environment.
Willing to work on cyclical shifts (night shift, holidays, weekends).
Amenable to work in Ortigas, Pasig City.
Newly graduates who posses most of the qualifications mentioned above are welcome to apply.
Service Desk, Help Desk, Helpdesk, service desk analyst, technical support, entry level IT, Active Directory, Incident Management, retail, Dairy Farm Group, Dairy Farm Company, Ortigas, customer service
ApplicantPro
Receives and answers phone calls and emails, ensuring accurate logging of message/request, sending email responses with the relevant information.
Creates service request and assigns to teams, reminds and monitors progress and provides updates to requesters.
Provides first level diagnosis and assistance, e.g. unlock accounts and other minor to standard service requests (menu based).
Requirements:
Bachelor's Degree in Computer Sciece / Information Technology or equivalent.
Good interpersonal, verbal, written English communicaiton skills.
With basic to advanced hardware troubleshooting skills know-how.
Basic to advanced skills on MS Office 2007/2010/2013 preferred.
Equivalent technical work experience a plus.
With knowledge on Incident Management and Active Directory a definite advantage.
Ability to maintain highest level of confidentiality.
Ability to multi task and set priorities.
Ability to adapt to a fast-paced environment.
Willing to work on cyclical shifts (night shift, holidays, weekends).
Amenable to work in Ortigas, Pasig City.
Newly graduates who posses most of the qualifications mentioned above are welcome to apply.
Service Desk, Help Desk, Helpdesk, service desk analyst, technical support, entry level IT, Active Directory, Incident Management, retail, Dairy Farm Group, Dairy Farm Company, Ortigas, customer service
ApplicantPro
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Dairy Farm Group
About the company
Position Service desk analyst recruited by the company Dairy Farm Group at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Service Desk Analyst or Dairy Farm Group company in the links above