service desk Analyst (digital solutions)Telus

Description and Requirements
Additional Job Description
Provide first level IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues, application outages, telephony problems, logical and physical access permissions, wireless network connectivity failures, malware problems, VDI issues, handheld problems, and other IT related issues.
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Telus

Ortigas Center, Pasig City
Permanent
Full-time