service desk analyst ( Alabang office)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The role of the Service Desk Analyst is to ensure excellent system operation, so that our customers and staff can accomplish business tasks. The Service Desk Analyst will support various applications across the business including but not limited to; e-CRM, campaign building applications and email engines
DUTIES & RESPONSIBILITIES
You will report to the Service Desk team leader
Become part of the Service Desk and be the first point of contact for all 1st line service support for all ITG Tech Services
Prompt escalation of Incidents to Tech teams within the team
Identify trends for ways to prevent future problems
Access knowledge bases, and proprietary FAQ resources to aid in problem resolution and update knowledge base with new identified fixes
Performing preventative maintenance, including checking and housekeeping on a daily basis
Recommend changes in line with developing technologies and the IT Strategy
Qualifications
Clear and logical thinking agility and problem-solving skills to tackle complex technical systems and Issues
Technical skills of MS Windows desktops and office applications.
Understanding of basic Microsoft TSQL and IP Network
Knowledge of basic HTML, XML and .NET.
Experience of working in an ITIL service management environment
Exceptional customer service orientation
Experience at working independently and in a team-oriented, collaborative environment is essential.
Experience of e-CRM Systems would be an advantage.
Work Location: Alabang
Work hours: Mid/Night shift
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Muntinlupa City, Metro Manila
Permanent
Full-time