Service Delivery ManagerSystemantech

Description:
UMMARY:
The Service Delivery Manager (SDM) will lead dynamic service delivery teams that are deployed in different client IT operations. Service Delivery Manager oversee all aspects of projects, including but not limited to managing budget, scope, resources, timeline and deliverables. Deliverables may include (but are not limited to) some or all of the following requirement:
Experience on Servicedesk Operations
Experience on DSE and/or Field Support Operations
Other short-term project such as
IT migrations/integrations
Data processing / encoding
Product enhancement or customization
Other projects that are deemed accepted by the company to engage with
MAIN DUTIES/RESPONSIBILITIES:
Growing the Business
Assist with proposal writing & technical write up for new business opportunities for current and new customers
Lead the development of project plans and/or task breakdowns for current customers and/or Request for Proposal (RFP) responses
Account and People Management
Simultaneously manage multiple projects, some or all of which may be high visibility within the company
Define and develop scopes of projects and team member roles and responsibilities
Manage scopes of projects and identify scope tasks, presenting them to client as required for billing consideration while managing expectations
Conduct a regular meeting or General Assembly for managed services personnel deployed in the client to understand their current situation and operation
Develop and maintain positive relationships with customers, colleagues, managed services personnel and sub-contractors
Coach managed services personnel through a project that requires their accountability for tasks and deliverables
Identify when there is a "red flag" in the relationship or the project and to inform the project team leads accordingly
Lead client process review analysis and documentation for projects, if needed
Create and host presentations for Systemantech and clients when necessary
Conduct difficult conversations with customers regarding project budgets, timelines and priorities
Training and Development
Perform internal training and knowledge transfer
Perform post-project performance evaluations of team members for continuous improvement initiatives
Administrative function
Responsible for the development of project plans to track status, accountability and budget
Responsible for updates to the budget and project plans throughout the project
Create and maintain all applicable project management documentation
Understand internal billing and accounting processes; responsible for reviewing and approving work in progress (WIP) invoicing
Track all expenses related to the project and review invoicing
Report status of assigned projects to senior leadership for review
Establish status and working session call schedule during onboarding
Any additional or alternative duties that are reasonably consistent with position, as required or as directed
Other
Willingness to travel anywhere within the Philippines
Requirements:
Bachelor Degree Holder
Experience in the related field is required
Experience in handling a team
Experience in handling clients
Salary: ₱35000 - ₱40000
Address: Quezon City
How to Apply: Apply at Bossjob!
Systemantech Inc. OUR STORY
Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring.
In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training.
In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook.
Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider.
Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
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Systemantech Inc. OUR STORY
Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring.
In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training.
In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook.
Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider.
Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
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Pinoyjobs

Quezon City, Metro Manila
Permanent
Full-time