service Delivery managerFlatworld Solutions (Philippines), Inc.

Responsible for the day-to-day operations and delivery of operational metrics and client KPIs, including daily service level, customer experience, sales numbers, etc.
Identifying customer needs, defining metrics, and overseeing service delivery within the business context.
Maintain positive relationships with customers by proactively engaging with them in line with their expectations.
Assessing customer feedback and using your knowledge to establish, refine, and improve services offered.
Responsible for developing the operational talent pool by optimizing the existing teams skills.
Motivate and effectively performance-manage the teams to ensure overall targets and business plan delivery.
Analyze performance stats to determine the appropriate action to meet goals and identify areas of improvement.
Responsible for Business Continuity.
Understand new business opportunities through interactions with customers and expand the business.
Identify process improvement opportunities and work with the support functions to ensure effective implementation and deliver results.
Ensure quality standards, data security, and company policy compliance are maintained.
Bossjob

Davao del Sur
Permanent
Full-time