service delivery AdministratorConnectOS

Job Description:
- Act as a point of assistance during business hours for Service Delivery Managers.
- Ticket hygiene for specified customers assigned monthly
- Conduct scheduled data collection for designated clients monthly or as requested.
- Conduct monthly reporting tasks for Service Delivery Managers where the appropriate instructions and documentation has been provided.
- Working with Service Delivery team members to identify and fill knowledge management gaps.
- Schedule work and manage field services when required.
- Contribute to the continual improvement planning process
- Process improvements across your assigned Managed Services Customers
- Assist Service Delivery Managers in maintaining the operational documentation for assigned Managed Services Customers - - Assisting the rest of the Service Delivery team with their clients when required (Annual leave, Personal leave, high workload)
Requirements:
- At least 3 to 5 years in a similar admin role.
- Stakeholder management
- Excellent written communication skills - Excellent verbal skills - Strong documentation skills.
- Excellent written communication skills
- Ability to work well under pressure.
- Enthusiastic and self-motivated
Benefits:
Day 1 HMO
Equipment provided
100% Virtual Recruitment Process
Temporary work from home
Work-life balance
Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
SALARY RANGE - 35k- 55k
ConnectOS

Mandaluyong City, Metro Manila
Temporary
Full-time