service AnalyticsSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Service Analytics, you will be responsible for leading cultural and infrastructural change that ensure use and interaction with data that lead to better service outcomes. You will be creating, sustaining, building, and promoting service analytics platforms used across the organization.
How you'll contribute
Develop, process, implement and lead end-to-end reporting/analytics: data collection and cleansing (as necessary); independent validation (checker), structuring, analysis, visualization and storytelling using existing data to generate report for business consumption improving CSAT supporting initiatives.
Identify, analyze, and interpret/report trends or patterns using complex data sets to provide context and narrative in engaging businesses and operations to think about service systematically.
Handle and manage stakeholder communication, escalations and concerns on the programs based on processed data to address concerns, achieve clarity and alignment.
Design, implement, and promote structures and frameworks that support data-driven decisioning using existing data and platform to achieve desired service at scale throughout the organization.
What we're looking for
Bachelor's degree in Electrical/Electronic, Industrial, Mathematics/Statistics, Business Studies/Administration/Management, Economics
At least 4 years of relevant experience in analytics
Knowledgeable on data collection methods and data analysis techniques
Well versed with analytics tools and platforms such as Excel and MS Access, Power BI
Preferably with banking experience
Good communication and presentation skills
Security Bank

Makati City, Metro Manila
Permanent
Full-time