senior warehouse and Inventory Management senior technical supportHoneywell

THE FUTURE IS WHAT WE MAKE IT
Warehouse and Inventory Management Senior Technical Support (Movilizer)
Philippines
At Honeywell, we make a lot of incredible things. But most meaningfully, we make the future, and are looking for people to be part of our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, problem solvers, innovators, futurists and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their outstanding job functions. Our businesses accept the opportunities of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.
We are currently seeking a Movilizer Technical Support Professional to join our Honeywell Connected Enterprise team in our Luzon, Philippines office. Working with the Technology Support Manager your focus will be analyzing and solving sophisticated Movilizer technology platform related problems, primarily in the area of mobile applications and cloud technology.
Movilizer (http://movilizer.com/) is a leading European Mobile Enterprise Application Platform (MEAP) that empowers enterprises to realize their digital transformation and deploy nimble and dynamic strategies in the field. Movilizer enables them to develop mobile business models by making any operation available on any mobile device and at the same time interconnecting them with the enterprise back-end system and with each other. The company has accompanied already over 200 multinationals successfully on their transformational journey to become interconnected, digitally augmented and mobile-enabled companies.
Position Summary
The Movilizer Technical Support Professional is responsible for analyzing and solving complex Movilizer technology platform related problems, primarily in the area of mobile applications and cloud technology. This position serves as an interface between external stakeholders and internal departments, ensuring that their technical issues, concerns, and questions are being met and new product introduction projects are successful. The role may include additional responsibilities such as systems administration, as well as developing, coaching, and monitoring technical support operations and staff.
Key Responsibilities
Movilizer Platform Support
Provide prompt and courteous 24x7 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction to internal staff and external customers while documenting and recording all activity according to departmental standards
Handle highly complex technical queries from customers and partners in professional technical roles by troubleshooting, researching and recreating issues end to end in an environment of distributed systems including mobile devices, clouds, and customer back ends.
Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and troubleshoot software application issues at a code level, by stepping through the application logic for programs (proprietary Movilizer languages).
Develop and test small emergency software fixes in Movelets and back end integrations based on best practice approaches and communicate these to partners and customers.
Design, develop, test, document, and maintain tools and templates for advanced troubleshooting analysis
Provide software development assistance (sometimes as a billable service) to other certified solution development partners
Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
Escalate issues further into Engineering, Product Management and other Department Managers
Over 30% of the time will be spent here
Key Experience & Capabilities:
· Bachelor's degree in computer science, information technology, engineering, or any related field preferred
· Minimum of 3 to 4 years working in a software support function preferred
About Us
The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more balanced world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
Discover More
We've been innovating for more than 100 years and now we're crafting what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at
If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.
The future is what we make it. So join us and let's do this together.
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Additional Information
Category: Customer Experience
Location: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila, CENTRAL LUZON 1630 PHL
Nonexempt
Honeywell

Manila City, Metro Manila Central Luzon
Permanent
Full-time