senior Technical Support associate level 1 & 2+ (cebu/manila)Archax

THIS IS A REMOTE WORK. OPEN TO MANILA AND NON-MANILA RESIDENTS.
**no agencies at this time please
Archax's Principles
no one is "above" or "too good" for anything that needs to be done
people are judged on the things they do, not their job title, or tenure
no one is a full-time manager/supervisor/work off-loader, everyone tries to help each other improve
no problem is insurmountable
If you believe in these principles keep reading....
An interesting opportunity has arisen that would allow the successful applicant to join a start-up to help supporting its client in the financial markets. The ideal applicant will bring previous experience in supporting global organization's users, and providing high-quality deskside support services to users, with emphasis on providing access to technology and information within business support hours and within the dedicated shifts.
The role must maintain, analyse, troubleshoot and repair hardware and computer systems. The candidate must have excellent communication and technical skills, as well as proven experience of supporting users at various levels of seniority, including Managing Partners (C-level).
This role is varied and requires tech-savvy candidate who are self-motivated to provide high standard customer support with minimal supervision.
It is vital you possess good communication skills. The right applicant will have experience being a hands-on technical individual able to operate in the weeds when necessary but also at improving processes and technical operations across the team.
Archax pH7 Inc. team operates as one across the globe. Applicants should be comfortable supporting and working with all clients across any location and at any level.
Skills:
ITIL framework (V3/V4) and best practices practitioner with 3 to 5 years' experience, specifically with Incident & Problem management duties
Providing 'hands on' support at the user's desk: including fault-finding, diagnosis and rectification, customer guidance and acting as an IT representative and interface
Ensure all calls are logged and updated in the Service Desk logging application
Desktop & Laptop builds and installations
Must be able to support end users' needs and technical support with any end point devices
Application deployments
Benchmarking and reporting performance for all PCs / Laptops
Troubleshooting 2nd line end point device configuration issues
2nd level market data application support, installation and configuration
Meeting IT support requests to deliver a 'no fail' service, whether in the office or remote
Able to follow process and report using incident/service management ticketing system
Using diagnostic tools to identify root problems ideal candidate must be able to take initiative and ownership of reported end-user problems
Excellent communication and technical skills to communicate with any stakeholder's level
Excellent presentation skills to conduct video and audio conferencing implementations
Passion for problem-solving
A Level standard or equivalent (essential)
University or degree level (desirable)
IT support experience in the financial industry, private equity would be beneficial
Experience of quality assurance and procedure.
Experience in administration & remote deployment using AirWatch
Desirable:
Extensive technical knowledge in advance Windows (10), Android and Apple OS
In-depht understanding of the Windows registry and logs
Remote deployment tools (e.g. SCCM, Tivoli etc.)
SQL 2008, 2012
MS Access, Project, Visio
Knowledge in Market Data (e.g. Reuters, Bloomberg)
Apple Mac OSX and iOS
Endpoint Security tools ie Cybereason, Proofpoint
In depth knowledge of Cyber Security
Experience in working in a regulated financial firm
Experienced in working with multinational global teams
Network troubleshooting skills (TCP/IP, DNS, DHCP)
Customer focused
Strong tickets management skills and etiquettes
Qualification
A level standard or equivalent (essential)
University degree
About Archax PH7
Archax pH7 Inc. is an information technology company providing software and application development, back-office tech support and a wide range of consultancy / advisory services to its clients in the fintech industry.
Founded by experts from traditional and regulated capital markets professionals, Archax's solutions are built using existing, proven, resilient, scalable, high-performance infrastructure, hosted in top-tier datacentre space, and integrated into the existing institutional trading workflow.
At Archax, we believe in "one vision one company", and conduct ourselves accordingly to provide our clients with first class services globally. "You have an idea, we have the solution."
Archax PH7 Inc is a wholly owned subsidiary of Archax Holdings Ltd (UK).
Archax Holdings Ltd is the first ever digital securities exchange regulated by the FCA in London. Targeted at institutions, Archax also has its FCA brokerage, custody and cryptoasset permissions.
Archax offers a credible bridge between the blockchain world and the existing investment space. The Archax team is used to working in highly regulated markets and has a deep understanding of the blockchain landscape and tokenisation too - as well as a vision of how to evolve them and open up digital assets to institutions in a transparent manner.
Job Types:
Full-time, Permanent
Work From Home arrangements due to COVID-19
Salary:
Php30,000.00 - Php50,000.00 per month
Benefits:
Additional leave
Health insurance
Life insurance
Work from home
Schedule:
8 hours shift
Day shift
Monday to Friday
Supplemental Pay:
13th month salary
Note: Applicants can apply remotely for this position.
Archax

Manila City, Metro Manila
₱50,000 per month
Permanent
Full-time