senior team leader, Procurement operations support (asia)Manulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Senior Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Senior Team Leader - Operations Support Quezon City The Opportunity We are currently searching for a talented and driven individual who will provide operational support to the Strategic Procurement Office (SPO), particularly in the area of Fieldglass SOW Program/contract management process by providing operations support to end-users, vendors and various stakeholders. What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with: Graduate of 4-year course, Supply Chain, Finance, HR or other related courses Minimum of 5-year experience in procurement, procurement operations or support With people management skills and experience with matrix organizations an advantage Proficient business English (written and spoken) Experience working in a BPO industry is an advantage Experience with a Vendor Management System (Fieldglass, Beeline or equivalent) Experience in an environment with high volume transactions. Experience managing high-level customer and VMS or other vendor relationships Experience working in or with multinational companies and foreign or international vendors Strong interpersonal skills and service-oriented attitude Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines Strong computer skills and proficiency with MS excel, Word, Access Excellent communication and problem-solving capability Attentive to details and quality, well-organized, innovative and result driven Self-starter with high level of initiative Exercises sound and reasonable judgment Operates in a professional and ethical manner with customers and vendors On the job you will: Operational Support: Lead the Fieldglass SOW Program/contract management team by providing subject matter expertise and in-depth knowledge of the end-to-end process including integration points with the over-all procurement process as well as providing strong knowledge on various applications used. Provide oversight on the day to day operational support to the business and stakeholders in the areas of Operational Excellence, Relationship Management, Payment Management and Technology Operations Management promoting team efficiency and process effectiveness. Manage a strong tactical working relationship with business unit contacts and stakeholders providing regular communication and reports to key stakeholders. Drive standards for SLA compliance and quality checks for both NA and Asia Teams ensuring alignment to global processes. Serve as the single point of contact for first level escalation of issues and concerns. Effectively lead the weekly routine discussions with the BU on issue management and reporting Collaborate with internal and external leads to identify opportunities for innovation and process Identify best practices for implementation and opportunities for efficiency improvement projects Utilize and manage the various systems and tools used during the Fieldglass SOW Program/contract management process Coordinate with other business units to ensure compliance with internal and regulator rules and policies Ensure company compliance policies/standards/business procedures/documentation requirements are adhered to Prepare reports as required by clients and stakeholders Review the quality of work of team members/staff to ensure quality standards are met through weekly calibration and issue resolution. Leadership/Management: Drive the team in achieving its organizational goals and objectives. Consult with management on business planning, direction, and identification of opportunities for team growth and development. Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one-to-one meetings and regular employee reviews. Perform managerial duties such as hiring, attendance/incentives management and overall coordination with the support departments such as HR, Finance and IT. Train and coach team members to calibrate their skills and to onboard new members of the team Identify and implement a long-term strategy for developing and maintaining talent for Asia and NA ensuring cross training and upskilling of resources to develop back-up support and minimize attrition Support and deliver on key transformation strategies of the group, as a priority. Establish a high level of credibility and build professional relationships with our customers. To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business in order to align expectations and priorities. In partnership with our customers, define and periodically refresh service level standards across the teams within the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services. Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain. Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service. Special Projects: Special projects will arise from time to time. The Lead will be responsible for Ad-Hoc projects as required by senior management pertaining to the introduction of new services, and/or processes. Our commitment to you Our mission to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more about opportunities with us at jobs.manulife.com If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time