senior Supervisor, customer experienceConduent

About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Is accountable for functional, operational, and/or program management.
General Profile
Supervises daily tasks of complex business, technical support, or production teams.
Sets team priorities to ensure timely completion.
Coordinates work activities with other supervisors.
Makes decisions based on policies, procedures, and business plans.
Receives guidance from manager.
Able to perform work unsupervised.
Functional Knowledge
Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.
Business Expertise
Understands how to improve efficiency across related teams.
Impact
Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Leadership
Sets priorities for and instructs employees to meet daily deadlines.
Problem Solving
Resolves day-to-day technical and operational problems.
Interpersonal Skills
Uses clear communication skills to exchange information and handle sensitive issues.
Responsibility Statements
Delivers quality, productivity, and compliance KPI reports.
Coaches front-line supervisors and tier 2 or 3 agents to enhance performance.
Gives processes and business updates to the team.
Examines known best practices for continuous improvement.
Reviews performance statistics and addresses improvements.
Engages with the client for regular business updates.
Performs additional duties as assigned.
Complies with all policies, procedures and standards.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Conduent

Cebu City, Cebu
Permanent
Full-time