senior specialist, revops - Customer supportZendesk

Job Description
Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership attitude, ability to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.
Responsibilities:
Advise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies.
Enable best practices and prepare non-standard and/or strategic deals for management review.
Advise on nonstandard deal structures, pricing models, and commercial terms.
Enable sales new hires on systems navigation, engagement models and standard methodologies.
Provide ticketing support for all Sales, Billing, and Provisioning related issues from both internal and external customers.
Ensure the billing system and invoicing reflect accurate information for each customer according to contract terms.
Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptions.
Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items.
Support ad-hoc reporting and projects focusing on process improvement and automation.
Requirements:
Bachelor's degree in Business or Finance.
2+ years of experience working with, supporting, and advising Sales and other cross-functional teams.
Flexibility with schedule due to end of month/quarter demands.
Strong communication and documentation skills.
Upbeat, dedicated, and self-motivated.
Ability to work independently within a team environment.
Experience with SaaS subscription billing model.
Familiarity with basic accounting concepts and principles.
Analytical skills and experience with contract management.
Experience with G-Suite Sheets, Docs, and Slides.
Experience with Salesforce (SFDC), Salesforce CPQ, and Zuora a plus.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
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