senior securities Operations representative for flex teamWells Fargo

Job Description : About this role: Wells Fargo is seeking a Senior Securities Operations Representative... In this role, you will: * Perform a variety of operational tasks for complex securities or process extensive knowledge of systems * Pr Job Description : About this role: Wells Fargo is seeking a Senior Securities Operations Representative... In this role, you will: Perform a variety of operational tasks for complex securities or process extensive knowledge of systems Provide ideas for improving or implementing processes Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Provide training or work direction to less experienced staff Address compliance and corporate governance issues for the department Lead or participate in projects Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications, International: Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: Completed at least 2 years of tertiary education Preferably BS or BA degree or equivalent working experience 4-6 years of working experience in the BPO/Contact Center industry - service desk functions, inbound call queues, client-facing roles. Experience as Subject Matter Expert is an advantage. Preferred background in any of the following areas of Securities Operations or related functions within a Bank or Brokerage Firm - - Client Onboarding - KYC, Account Opening, Account Maintenance, Estate Operations - Business Controls - Document Reviews, Approver Functions - Asset Movement - Account Transfers, Cash Movement - Special Products - Annuities, Mutual Funds, Advisory Programs, IRA - Reporting - Tax, Cost Basis, Statement Audits, Valuation, Corporate Actions Job Expectations: VOICE SUPPORT (Inbound): Specific to area of support, this role is expected to: - Educate callers on policies and procedures. - Provide callers with walkthrough and navigation in using systems and tools to submit service requests. - Provide updates, next steps and follow up on open transactions and service requests. - Liaise between callers and appropriate departments to solution on issues and concerns. - Execute solutions and changes where it's allowed. VOICE SUPPORT (Outbound) Specific to area of support, this role is expected to initiate outbound calls to appropriate parties to: - seek clarification and follow up on open transactions. - provide solutions on issues and concerns. PROCESSING Specific to area of support, this role is expected to: - Review and disposition (approve or reject) service requests submitted by both internal and external customers. - Input required changes and updates in various systems of records as instructed. ESCALATION Specific to area of support, this role is expected to evaluate and escalate callers' concerns accordingly. The Securities Operations Service Specialist 4 performs a variety of operational tasks for highly complex securities or cash related transactions or processes that require expert knowledge of unit functions and systems. Duties may include: differentiating, processing, and reconciling transactions and performing a variety of balancing tasks Able to handle critical production or escalation issues Act as liaison to other internal departments, including technology groups and external sources Provides department level reporting using multiple sources May create and/or maintain databases May define user requirements and contribute to production and workflow improvements and create or revise departmental procedures Provides training or work direction for staff Provides back-up for numerous department functions May lead and/or participate in department projects May address compliance and corporate governance issues for the department May have extensive customer contact Works under minimal supervision with some degree of independence. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Monster

Philippines
Permanent
Full-time