senior Healthcare helpdesk associateUST

Job Description:
Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts
Analyze customer issues and deliver effective solutions promptly and professionally Retrieve and document customer information, activities, and changes accurately within the database
Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner
Research and analyze data to address operational challenges and resolve customer service issues
Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution Adapt to non-standard practices and procedures using automated systems while maintaining high levels of accuracy and compliance
Understand and respond effectively to the needs and expectations of both internal and external customers
Qualifications:
High school diploma is required
Minimum of 1 year of experience in an automated customer service environment, or an equivalent combination of education and experience
Strong oral, written, and interpersonal communication abilities
Excellent problem-solving and analytical skills
Proficiency in using computer systems and databases for data entry and retrieval
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong facilitation skills and the ability to coordinate with multiple teams
Ability to handle moderately complex functions with minimal supervision
Demonstrated capability to adapt and respond to diverse customer needs and scenarios
Amenable to work nightshift, onsite (Taguig) and for 3 months contract employment
Skills:Interpersonal Communication,Problem Solving,AnalyticsAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.
UST

Taguig City, Metro Manila
Permanent
Full-time