senior Customer Service Representative - day shiftMDM Systems, Inc.

Description
If you are looking for a challenging and exciting role, be part of a growing team in Clark and join a dynamic Australian company, then keep reading!
We are currently looking for an experienced, reliable, and task-oriented Senior Customer Service Representative
RESPONSIBILITIES:
• Maintain in-depth working knowledge of the company's brands, systems and processes
• Provide top notch customer service to customers via Live Chat and ensure that customer inquiries are handled and answered in a timely and accurate fashion
• Conduct research into any customer service issues.
• Take payment information & other pertinent information such as addresses & phone numbers
• Data entry tasks
• Review on-line excel database of customer feedback, track customer service concerns via database.
• Other duties may be assigned to assist client's team
• Providing advice and informed product information
• Reporting to the Customer Service Manager
*We strive for a high level of customer service and continually provide training and support for our busy team
QUALIFICATIONS:
• With at least 2-3 years in a customer service experience in call center or BPO company
• Can deliver excellent customer service via Live Chat
• Demonstrated experience handling a variety of customer service issues
• Excellent written & verbal communication skills
• Proficiency in Microsoft Office, Google sheets and Google docs.
• Fast typing speed
• Computer Savvy
• Team player who can work with a variety of people throughout the company
• Willingness to learn
• Ability to take initiative
• Willing to work on flexible schedule
BENEFITS:
• Day Shift Schedule
• Fix Weekend Off
• Competitive Pay
• Medical and Dental Benefits
• Leave Benefits
Requirements
Minimum education level: Senior high school
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  Now