senior Customer Service and admin | dayshift and weekends off (onsite)ZigZag Careers

Job Highlights:
Fixed Dayshift!
Weekends off!
Responsibilities:
Sales Enquiries - provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)
Customer Service - order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)
Admin - managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role - but are critical to the business.
We are looking for someone who is/has:
Smart and able to learn quickly - will need to be generalists and wear many hats.
Really good American accent that is very clearly understood - and can understand broad Australian accents.
Excellent English Skills - written and spoken.
Confident, outgoing, engaging personality - need to have confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport/relationship with customers.
Good attention to detail.
Research ability when required to find new products or do competitor research.
Previous experience with Australian company is a real advantage
*This role is on a Work Onsite set-up.
*Candidates must be willing to report in Sheridan, Mandaluyong City.
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ZigZag Careers

Ortigas Center, Pasig City
Permanent
Full-time