senior client Service support specialistJPMorgan Chase

Job Description : J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major Job Description : J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra- high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally, and is recognized as the global leader in technology and innovation in financial services. Position Summary The Client Service Support Specialist role is responsible for providing support to Wealth Management client service teams, managers and clients. Client Service Support Specialists work in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products. Daily responsibilities include but are not limited to: responding to incoming emails from clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases and following up on requests. Written and oral communication is essential with internal partners at all levels of the firm. In this position you will be communicating with clients and internal partners with transactional items and some complex problem solving inquires. You will have exposure to and will need to become proficient in various systems including but not limited to: Outlook, Case, Customer Assist, and Connect. Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams. J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra- high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally, and is recognized as the global leader in technology and innovation in financial services. Position Summary The Client Service Support Specialist role is responsible for providing support to Wealth Management client service teams, managers and clients. Client Service Support Specialists work in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products. Daily responsibilities include but are not limited to: responding to incoming emails from clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases and following up on requests. Written and oral communication is essential with internal partners at all levels of the firm. In this position you will be communicating with clients and internal partners with transactional items and some complex problem solving inquires. You will have exposure to and will need to become proficient in various systems including but not limited to: Outlook, Case, Customer Assist, and Connect. Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams. Core Responsibilities: . Understand client issues, be responsible for resolving the issue with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem . Investigating and resolving generic and complex issues . Building knowledge of Private Bank products and services . Must be able to efficiently utilize technology to capture and fulfil client's requests in appropriate systems . Expected to work independently with supervision and escalate issues as necessary to resolve client requests in a timely manner . Detail orientation and problem solving: Resolving issues by identifying underlying or hidden problems and patterns Developing innovative solutions to problems . Maintaining Client Service high standards: Working to consistently meet client requests providing and ensuring client satisfaction . Collaborating: Using business knowledge technical skill and partnership across Wealth Management to solve client problems and enhance business results. Work closely with Associate on projects and process improvement initiatives. . Communicating: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via email with clients and internal partners. Ability to organize and host meetings with internal partners and stakeholders. Regularly review and Insure stakeholders are aware of any changes in process or new initiatives by verbal or written communication. . Coaching: Spending twenty percent of workday coaching fellow teammates utilizing best practices, existing guidelines, and specific feedback in order to enhance the quality and overall efficiency of team. . Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner . Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees owning your course of action. Assisting Associates with monitoring GC dashboard and assigning open cases across region. Insuring timeliness and completion of Money Movement, Credit, FX and Check Product cases. . Multi-tasking: Efficiently managing multiple projects at the same time and managing priorities effectively. . Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders . Risk & Controls: Adhere to and maintain the firm's controls policies and procedures as well as protecting client assets against potential fraud activities. Participate with leadership in facilitating Quality Control and Assurance Program. . Market Partnership: Effectively collaborate with respective client facing teams and internal business groups to deliver and execute client transactions
Monster

Metro Manila
Permanent
Full-time