senior associate - Customer ServiceTRANSCOSMOS ASIA PHILIPPINES, INC.
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take escalated calls
Job Qualifications
Candidate must possess at least a Bachelor's/College Degree , any field.
Required language(s): English, Filipino
At least 1 year(s) of working experience as a Subject Matter Experience(SME) in BPO setting is required for this position.
Pure local account.
Good to excellent Englsih communication skils.
Applicants must be willing to work in Ortigas Centre,Pasig City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
5 Full-Time position(s) available.
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TRANSCOSMOS ASIA PHILIPPINES, INC.
About the company
TRANSCOSMOS ASIA PHILIPPINES, INC. jobs
Metro Manila
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About the company
TRANSCOSMOS ASIA PHILIPPINES, INC. jobs
Metro Manila