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senior associate - Customer ServiceTRANSCOSMOS ASIA PHILIPPINES, INC.

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 19/02/2026
Deadline: 21/07/2021

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Job Customer Service
Job Description
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take escalated calls
Job Qualifications
Candidate must possess at least a Bachelor's/College Degree , any field.
Required language(s): English, Filipino
At least 1 year(s) of working experience as a Subject Matter Experience(SME) in BPO setting is required for this position.
Pure local account.
Good to excellent Englsih communication skils.
Applicants must be willing to work in Ortigas Centre,Pasig City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
5 Full-Time position(s) available.

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TRANSCOSMOS ASIA PHILIPPINES, INC.

About the company

TRANSCOSMOS ASIA PHILIPPINES, INC. jobs

Metro Manila


Position senior associate - Customer Service recruited by the company TRANSCOSMOS ASIA PHILIPPINES, INC. at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Senior Associate - Customer Service or TRANSCOSMOS ASIA PHILIPPINES, INC. company in the links above

About the company

TRANSCOSMOS ASIA PHILIPPINES, INC. jobs

Metro Manila

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