securities ops Service spec 2Wells Fargo

Performs a variety of operational tasks for moderately complex securities or cash related transactions or processes that require general knowledge of unit functions and systems.
The Client Statements & Performance Securities Operations Service Specialist 2 (SOSS2) provides service and support to all Wells Fargo Advisors business channel field associates and/or financial center associates. Responsibilities include receiving and resolving questions, inquiries, and problems reported by these customers related to Client Statements & Performance processes, policies, and procedures. Resolution must occur in a timely and accurate manner to satisfy internal and/or external clients. Must be able to answer electronic inquiries and respond to e-mails appropriately. Assist entire team in meeting targeted monthly service levels. Assist team members with fulfilling all departmental responsibilities. Ensures all calls and escalations are handled in accordance to departmental policy, procedure, and quality guidelines. Meets or exceeds established goals for service and productivity/availability. Proactively recognizes potential client impacts and service issues.
Market Skills and Certifications
Completed 2nd year in College (Bachelor's Degree course)
Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc
Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
High proficiency with Microsoft Program
Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
Ability to plan, prioritize and execute a body of work with minimal supervision.
Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
Highly analytical and keen to details
Familiarity with banking documents
Job Family
Operations
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time