seamoney - Customer Service agentShopee

Job Description:
Manage incoming and outgoing calls, chats and emails
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information using the right methods/tools
Meet personal/customer service team targets and KPIs
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take an extra mile to engage customers
Performs other similar and related duties as required or directed
Requirements:
At least 2 years in college with at least 6 months of Customer Service experience
Ability to multi-task, prioritize and manage time effectively
Ability to communicate (spoken and written) with customers
Shopee

Philippines
Permanent
Full-time