sales & Customer Service Representative | au day shift account | wfmWeremote

Salary Details
PHP 30,000
Job Address
2nd floor, Building C, Metrowalk Commercial Complex, Meralco Avenue, Barangay Ugong, Pasig City, Philippines 1604
Job Description
 
Our member company is Australian owned, and committed to local production since 1983, They’ve been a leading designer and manufacturer of DIY assembly storage sheds in Australia for over 30 years. They are a fast-growing company in the retail industry that is highly competitive and constantly evolving, which means team members at all levels will have many opportunities to learn new skills and tasks. 
PRIMARY FUNCTION
A Sales & Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat and email.
Responsibilities
Communicating to customers via voice and email
Replying to chat inquiries 
from customers
Making outbound phone calls to customers as required
Taking in inbound calls
Generate sales lead
Achieving KPI’s as set by the Call Center Team Leader
 
Personal Development
 
Actively seeks feedback from direct reports and team
Demonstrate a desire to grow and learn.
Share in establishing change processes for self as required
Works well under pressure
 
Role Requirements
 
Excellent written and fluent verbal communication skills
Strong understanding of customer service
Negotiation skills for sales and resolving issues.
Fast and accurate typing skills
Excellent spelling and grammar
Capable of solving problems and handling complaints- Escalation skill
Ability to show empathetic customer service, take ownership and responsibility of all situations.
Attention to detail.
Work well in a team environment.
Passion and enthusiasm
Strong work ethic contributes a very professional attitude towards all aspects of work. 
Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
Being flexible with working hours including weekends  
Neutral english communication skills is an essential requirement
 
Technology Requirements    
A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
Headset with extended microphone, a noise canceling headset is a must.
High- definition (HD) external or integrated webcam with at least 720p resolution
 
Equipment & Running Costs of Working from Home
You must pay for your computer, your internet connection, your electricity and anything else required to allow you to perform your work at home. 
 
Compensation Package & Benefits
Your monthly salary inclusive of all entitlements will be (Base Pay: P20,000 – P25,000 )
This amount includes  
Basic Salary 
Health Benefit 
Bonuses*
 
Bonuses
13th Month Pay (We Pay this bonus in increments every salary pay out. It is calculated to your 1-month salary divided to 24. 
 
Discretionary Bonus
Annual pay increases and also any one-off bonuses, will be at the discretion of the management. 
 
Special Non-Working Days
a.  If unworked 
No pay 
b. If worked 
Plus 30% of the daily rate 
 
National Holidays
a.  If unworked 
No pay 
b.  If it is a regular workday 
If worked, freelancer shall be paid 200% of his/her daily rate for – (Daily Rate x 200%)
 
WORKING HOURS: Ordinary hours of work (rostered in 8hour shifts, excluding lunch breaks) may be worked between the hours of 8:00am and 8:00pm (Sydney timezone), Monday to Sunday.
 
* Pre-Screening will be done via Video Call
 
Job Requirements
customer service
Job Type
Customer Service/BPO
Working Hours
12:00 AM to 12:00 AM
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NCR, Metro Manila, Pasig, Philippines
1 Year or less
Full-time
PHP 30,000
High School Graduate
2 Vacancies