royal Service agentAccor
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 10/01/2026
Deadline: 19/09/2022
JOB DESCRIPTION
The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller.
The Royal Service Agent will take ownership of the callers' requests, issues, concerns and ensure follow up according to the hotel's standards Inspect and evaluate the physical condition of facilities and equipment and take necessary actions for rectification works if any.
RSA serves as a liaison for guests requiring information relating to all aspects of the hotel. RSA maintains the hotel's telephone system and assisting all external and internal guests in operating the telephone system.
Log guests concerns, issues in Royal Service System and ensures proper follow up is done by the concerned departments.
WORK EXPERIENCE
University/College degree in a related discipline preferred. A hospitality diploma an asset
Prior experience in customer service an asset
Oral and written fluency in English, knowledge of a third language an asset.
Strong interpersonal skills, active listening and english communication skills
BENEFITS
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Accor
The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller.
The Royal Service Agent will take ownership of the callers' requests, issues, concerns and ensure follow up according to the hotel's standards Inspect and evaluate the physical condition of facilities and equipment and take necessary actions for rectification works if any.
RSA serves as a liaison for guests requiring information relating to all aspects of the hotel. RSA maintains the hotel's telephone system and assisting all external and internal guests in operating the telephone system.
Log guests concerns, issues in Royal Service System and ensures proper follow up is done by the concerned departments.
WORK EXPERIENCE
University/College degree in a related discipline preferred. A hospitality diploma an asset
Prior experience in customer service an asset
Oral and written fluency in English, knowledge of a third language an asset.
Strong interpersonal skills, active listening and english communication skills
BENEFITS
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Accor
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Accor
About the company
Accor jobs
Goa / Barangay Salog ,
Position royal Service agent recruited by the company Accor at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Royal Service Agent or Accor company in the links above