rohq - isg - Documentation operations - reference data doc support client engagement manager - (avp/c12)Citigroup

Job Background/context:
The Information Services Group (ISG) is responsible for authoritatively managing the client and associated reference data across the Institutional Client Services (ICG) Markets organization, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, contracts and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. This role will be an integral component of the ISG network of teams and support, specifically within the Documentation Operations Unit. The Documentation Operations team will operate on a firm-wide basis to provide support to Citi across the globe. The team is responsible for driving centralization of all client and Citi documentation within the DMC (Document Master Central) platform. Operational functions will include remediation and maintenance of data quality, BAU query support, exception management, expansion of machine learning to increase automation and post implementation record storage / retention.
Job Purpose:
Documentation centralization is an area of high focus within the Financial services Industry to improve the client experience and allow Citi more flexibility to meet increasing Regulatory needs. Citi is currently running a number of programs and will be initiating further, strategic, projects to create Bank wide platforms, enhanced processes and strong controls. ISG Documentation team are looking to recruit a highly effective Client Engagement Manager to partner and work closely with technology and business analysts to help with the implementation of document centralization across all ICG businesses. As well as to provide support in the correct classification of documents in the system through machine learning.
Key Responsibilities:
Acquire detailed knowledge of specific, relevant documentation pertaining to each Line of Business (LoB)
Provide operational support in defining document inventory list by LoB and assist with other projects as needed
Define workflow for how document metadata gets into DMC and physical document (if applicable)
Partners with RMOs to define retention policies / procedures by doc type / LoB
First point of contact for any new LoB / document onboarding
Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to issues in a timely manner
Define and establish the adoption of DMC and reusability metrics by LoB
Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the Operations group.
Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the team.
Assumes informal/formal leadership role within the team, is involved in the coaching and training of new members, and provides guidance and support to junior staff.
Serves as an analytical and/or procedural expert, representing a unit or team to support deliverables/initiatives.
Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions. Persuades and influences others through collaborative communication skills; may negotiate with external parties.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Knowledge/Experience:
Demonstrated experience of clearly translating / articulating and documenting business requirements
Ability to review and quickly interpret unfamiliar data; background in data management preferable
Experience of working within a shared services function with a diverse client base
Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
Strong knowledge of the Citi environment, understanding of products and services offered preferred
Proven ability to interpret, anticipate and implement change
Skills:
Solid organizational skills including strong attention to detail and the ability to multi-task effectively
Excellent communication, interpersonal and relationship building skills
Willingness to own an issue and bring it to completion
Good knowledge of MS Office Suite, including strong proficiency in Excel and PowerPoint
Achieving/ Driving Results: Analytical skills for work flow, process and systems analysis
Execution focused, overcomes obstacles and minimizes bureaucracy
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Job Family Group: Operations - Services
Job Family: Reference Data Management
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time