revops Customer support specialistZendesk

Job Description
As a result of our growing Finance Shared Services team, we're now seeking Revenue Operations Customer Support Specialists to join our highly engaged Manila team. You'll be responsible for the review and process of high volume ticket inquiries through the partnership with go-to-market operations and other functional teams while customer satisfaction is our top priority.
In such an ever-changing environment such as ours, it's essential that you will be organized; detailed; have the ability to work independently; and be a quick learner. This is a great opportunity to join an exciting, high-growth company at the ground level.
Responsibilities:
Triages tickets to correct and accurate buckets of FinOps squads
Process high volume tickets (straight forward topics) scope on a daily basis based on existing policies and procedures
Escalates or re-assigns tickets to proper channel for timely resolution and final closure of tickets
Work closely with customer and stakeholder teams to identify customers' requirements and provide solutions
Manages the Individual Productivity on a daily basis ensuring that tickets are processed at agreed SLA' and expected quality
Establishes and maintains effective and cooperative working relationships with different functional teams
Participates & supports continuous improvement initiatives by providing ideas/pain points/recommendations during data gathering
Requirements:
1 year of experience in Financial Accountant or Billings/Operations Analyst
Effective oral and communication skills in English
Experience in back office operations process and procedures
Energetic, dedicated and amenable to work at different working shifts
Ability to work independently and meticulously
Ability to cope with changes in policies, rules and procedures
Experience with Zuora/Salesforce would be great
Experience in a SaaS subscription billing and/or ticket instance, a plus
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
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