remote Financial customer success heroCoinberry Limited

An exciting opportunity is readily offered to a Financial Analyst to join the Coinberry family.
The Financial Customer Success Hero will be responsible for the due diligence and processing of outgoing financial transactions. This is an excellent role for a self-starter looking for exposure to the cryptocurrency industry and willing to grow with our organization.
What you will do:
Oversight and management of withdrawal transactions (both fiat and crypto)
Resolve all withdrawal issues, including withdrawal errors (both fiat and crypto) and maintain acceptable service level agreements (SLA)
Reconcile existing transactions through cross-referencing of incoming and outgoing data
Assist with fraud-related issues and similar investigations
Client case management
Contribute to team effort by accomplishing related results as needed
Who you are:
Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevity
Attention to detail and accuracy
Proactive, strong prioritization and execution skills
Experienced with productivity tools and CRM software
Doesn't shy away from taking on new responsibilities and learning new roles
Motivated, independent, proactive and the will and drive to get things done, with a natural curiosity for solving problems and "finding the answer".
What sets you apart:
Financial, Fintech or Technology Industry background is a plus
At least 2 years of work experience at payments processor, bank or e-commerce platform.
Cryptocurrency knowledge would be an asset (but we can always teach you all you need to know)
Understands the startup culture
What we Offer:
Flexibility (real flexibility, not a buzzword!).
Career development.
The opportunity to work in both an awesome company and an exciting industry experiencing hyper-growth.
Paid Vacation Leave
Work from Home
Entry Level / Junior, Apprentice Customer Service Financial Services 1 opening Bachelor's degree graduate
Hi, we are Coinberry! A Canadian based fintech startup focused on bringing blockchain and digital currency solutions to Canadians through an online cryptocurrency brokerage.Founded in 2017, Coinberry is the safest and most secure FINTRAC-registered platform to buy and sell Bitcoin, Ethereum, Litecoin, XRP, Stellar and Bitcoin Cash.Trusted by tens of thousands of Canadians, we aim to deliver the best-in-class user experience. We support both desktop and mobile experiences across our suite of Web, iOS and Android applications.
Kalibrr

Cebu City, Cebu
Permanent
Full-time