PROCUREMENT support specialistGlobal Shared Services

PROCUREMENT SUPPORT SPECIALIST
Goal of function:
· Overall responsibility of Supporting the requester/procurement community in various applicable Procure to Pay process for the SAP Ariba /SAP SRM/Synertrade Platform.
· Responsible for resolving the technical issues raised as part of procure to pay process working with relevant teams for timely resolution.
Main Tasks
Operations
· Supporting requesters in navigating SAP SRM/SAP Ariba and conducting refresher trainings for the regional user community
· Supporting issues/queries related Shopping cart/ Purchase requisition creation process, Purchase order management, Goods receipt/Service entry sheet process, supplier queries, PO cancel/closure, PO changes & correction.
· Supporting SAP SRM/SAP Ariba/Synertrade Admin Activities like user access management, DOA Approval matrix maintenance, Catalog Management etc
· Responsible to support any process related queries
· Support technical issues raised as part of purchase to pay process and work with L2 support and DTI team for timely resolution.
· Adhering to defined SLAs and producing the KPI dashboard as per the guidelines.
· Support requesters for missing suppliers and guide them on vendor onboarding/ maintenance process
· Monitoring of certain transactions and support by taking required actions.
· Identify and raise any gaps in the process to Business process consultants and contribute towards process improvements
· Responsible for conducting End user trainings on need basis.
· Prioritise issues and drive resolution in a timely manner.
· Execution of administrative activities and internal and external correspondence
· Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
Qualifications and Experience
· University degree desirable (BA or BS or BE ) in Business, Economics, Administration, Procurement ,Engineering ,Commerce, Supply Chain
· 5-8 years of experience in SAP SRM/ SAP Ariba/Synertade or any equivalent E Procurement application (ex: Coupa)
· 3-5 years of experience in business Process support in a captive shared services center for an MNC highly preferred
· Branch-specific know-how regarding purchasing processes
· Excellent Exposure to in SAP SRM or SAP Ariba or Synertrade any equivalent E Procurement application (ex: Coupa )
· Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyse, organize and present data
· Deep SAP SRM ,MM , and Ariba, Synertrade usage knowledge .
· Experience in MS Office tools & Google equivalents on advanced level
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 01 August 2023