portuguese-speaking Customer Service RepresentativeSiegen Solutions

About the job Portuguese-speaking Customer Service Representative RESPONSIBILITIES:
Provides end user, customer care, technical support, and consulting services, in the form of inbound and outbound phone, email, chat support and other related activities to facilitate the following related transactions with respect to Consumer IQ.
Interacts with customer and ensures adherence to quality and customer service policies and procedures
Technical hardware/software support including router, mobile/tablet, app etc.
Provides constructive feedback to customers and panelists
Maintains a repository of best practices and customer preferences to drive a positive customer experience
Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
Works against established SLAs and metrics and evaluated by the degree of their achievement
Gains and ensures excellent knowledge of product, system and processes
Proactively work with process mentors from both internal and external departments to improve overall performance
Updated with the latest technology
TO QUALIFY:
Bachelor's Degree Graduate with or without experience
OPEN TO UNDERGRADUATES with relevant work experience
Must be proficient with PORTUGUESE and English
Must know how to read and write required foreign language
Must have basic web navigation skills
Must be willing to start immediately
Can converse using the English language
Siegen Solutions