phl customer care associate cebu ( Chat Support)Integrated Call Center Solutions (Philippines), Inc.

We are hiring Chat Agents for our office in Cebu City, Philippines, to provide customer service online by responding to customers, identifying customer issues, providing solutions, conversing online in a polite and professional manner, and performing data entry. 
 
A Chat Agent will support customers of a major US mobile wireless carrier. Customers chatting in will need help with their bill, plan, coverage, technical support, and other after-sales and customer support queries.
 
This full-time position offers paid training, health benefits, opportunities for professional growth, and more employer perks. Said Agent should possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer. 
 
JOIN OUR TEAM TODAY!
 
If you are...
Quick in messaging customers back as they throw in questions through email or chat. 
Good in creating documentation to help customers resolve their issues. 
Able to assist with billing issues or any other aftersales transactions. 
Comfortable with customers via written communication. 
Used to juggling multiple priorities making you one with exceptional organization skills. 
Able to work in a high-stress fast-paced environment 
Attentive and can anticipate the need of customers. 
Possessing a positive and uplifting attitude.
RESPONSIBILITIES 
Actively listen to customers to understand concerns & build a rapport that will make them feel heard. 
Prepare responses to customer inquiries based on pre-determined scripts & procedures. 
Discover solutions using tools & resources to help resolve the customer's problems. 
Provide information about the customer's current plans, products, & services. 
Identify & promote new solutions in the form of selling products & services that align with the customer's needs. 
Navigate through multiple computer applications with speed & accuracy. 
ADDITIONAL REQUIREMENTS 
High School Diploma or its equivalent 
Entry-level job with a minimum of 6 months BPO experience 
Strong command of the spoken and written English language 
Customer-focused personality & a desire to help people. 
High computer proficiency & overall technical knowledge 
Professional positive attitude & courteous chat etiquette 
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays. 
 BENEFITS & PERKS 
Competitive base salary + performance-based incentives! 
Overtime available 
HMO coverage on Day 1 
Life insurance upon joining 
5 days paid emergency leave 
12 days paid vacation leave 
12 days paid sick leave 
State-of-the-art facilities & great work environment 
Paid training 
Opportunity for career growth within