Payroll client managerCeridian

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines
About the Opportunity
Ceridian is currently seeking a Full Time Salaried Payroll Client Manager to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.
The ideal candidate will have a strong background in effectively managing clients and indirectly managing the payroll specialists. They will also have an in-depth working knowledge of leading payroll, year- end, projects, day to day deliverables and has an "I own it" attitude.
What you'll get to do
Managing the end to end operational activities for the clients they lead
Managing a broad scope of day-to-day operations with agility and through continual change.
Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas.
Ensure adherence to contract and service level agreements (SLA) compliance
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
Measuring, monitoring and controlling quality using departmental metrics
Bea subject matter expert of client information and provide professional suggestions for improvement to the payroll manager, other leaders and the client. Share the aforementioned knowledge with other employees.
Perform as a workflow coordinator by:
Tracking processes, managing tasks and removing bottlenecks.
Ensure that goals and objectives align with the organization's overall strategy and vision.
Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients.
Supports (existing and new) clients and internal teams throughout various client life cycles
Increase effectiveness and suggest process Improvements that identify and address any inefficiencies within internal and external processes.
Assist in directing the Payroll Specialists to the necessary tools, provide coaching and training to the team.
Assist in establishing standards and best practices and ability to document standard operating procedures.
Assist in evaluating and assessing the overall effectiveness of the team resource allocation.
Enhance, support and promote cross-functional training and create a network of cross-functional internal partners
Technical skills are essential for the Payroll Client Manager (PCM) position as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
Communication skills are essential as the PCM must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently. The PCM will need to convey information in a way so that each role understands and relates.
Skills and Experience we value
5+ years of experience managing high volume and complex Payrolls. End to end payroll experience a plus with strong analytical and technical expertise
A clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
Bachelor's Degree desired or equivalent work experience
What would make you really stand out
Payroll and or Benefits certification highly desired.
Hiring Manager: Annette Clarke Recruiter: Claudia Israel Grade: 7