part-time Customer Service agent for a coffee retail companyLTVplus

You have 2-3 years of experience in customer support, with a strong background in handling email and chat communications. You're an excellent communicator who balances empathy and patience with professionalism.You're skilled at problem-solving and technical troubleshooting, while staying efficient and detail-oriented in a fast-paced environment. With solid time management and product knowledge, you ensure customers always feel supported and valued.You're proactive, reliable, and confident working independently to deliver top-notch customer service.🌟 What You'll Be DoingProvide customer support primarily through email, with some chat as neededRespond to inquiries, resolve issues, and deliver accurate information to customersHandle customer requests with empathy, professionalism, and attention to detailTroubleshoot problems, escalate when needed, and follow through to resolutionDocument interactions and maintain accurate records in the systemEnsure every customer receives a positive and supportive experience🧰 Tech & Tools
Required platform: Re:amaze
Other tools: Standard CRM and customer support applications📆 Working Hours
Part-time role, Monday to Friday, any time between 9 AM - 6 PM EST (aligned with client campaign schedule) Ready to join a team that values your problem-solving skills and customer-centric mindset?
We can't wait to meet you!
LTVplus

Makati City, Metro Manila
Permanent
Part-time