otc Customer Service analystIbm

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
Who You Are and What Will You Do
As a OTC Customer Service Representative, you'll be able to do the following tasks/function:
You will cover the end to end cycle of order to cash - from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.
You will serve as liaison between the client and the client's customers
Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements
You will be responsible for maintaining the customer master data - creation, amendments and deletion.
You support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client's customer such as order ETA, shipment status and invoice related-queries
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, cerate DTP & Amend DTP with updates.
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Required Technical and Professional Expertise
Required Expertise:
1 to 2 yrs of total experience - Minimum of 1 year relevant experience (Experience in handling- Order/Service request - Processing - International company - Order/Service Management)
Experience in Order Management or any customer-facing job is a must
Exemplary Communication Skills - English
Strong logical thought capability
Basic computer and internet navigation skills
Strong Microsoft Excel user
Customer Engagement
Keen to details, Active listening and probing skills
Requires minimal supervision
Impressive work attitude, highly tolerant and patient, and not afraid to talk to Americans
Can work under pressure and willing to render overtime if needed
Amenable to work on a night-shift and in IBM Naga
Preferred Technical and Professional Expertise
Preferred Expertise:
Any ERP- SAP, Oracle, JD Ed, Any home grown ERP
Basic Accounting
IBM

Naga City, Camarines Sur
Permanent
Full-time