order-to-cash and Customer solutions leadMondelēz International

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will manage order management and invoicing for a specific market.
How you will contribute
You will:
Capture, process and validate orders from customers using all means of transmission in an accurate and timely manner so we meet delivery processing schedules, minimum order quantities and vehicle types/sizes
Manage effective order fulfilment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels
Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Strong customer service experience in CS&L
Experience managing onsite and remote teams
Customer orientation with a focus on delivering on customer KPIs (case fill rate, service levels, on time in full)
Able to influence and drive cross-functional consensus on daily order fulfilment decision making
Process management and planning skills
Excellent verbal and written communication skills
Good understanding of supply chain management, order to cash cycle, and commercial areas
More about this role
Basic Purpose:
Lead the Order-to-Cash operations for the total Philippines. Manage Customer Service and Customer Finance.
Co-design with SEA and AMEA Customer OTC Tower the organization structure through a journey of transformation to MBS model - managing project, stakeholders and implement the transition
Pick, develop and adapt from "best practices" of Mondelez Global and from the external environment and integrate strategies to drive implementation of OTC efficiency programs.
The OTC Lead should drive strong collaboration across other functions. The Lead should raise awareness of the impacts on our service delivery (CFR & CFROT) and Cash (DSO) implication within other departments.
Deliver exceptional service to both internal and external customers in the areas of order fulfillment, information management, and formulation of joint Supply Chain strategies to build the loyalty of our Customers through outstanding post-purchase care:
Order-to-Cash process workflow development and management
Vital support to the achievement of volume and revenue targets through ensuring business continuity in the E2E order-to-cash process.
KPI achievement and drives continuous improvement programs
Reporting and information governance
Building and developing competencies in OTC organization
The role is key to ensuring our customers view Mondelez as a service-focused organization
Directly Reports to the PH CS&L Lead
No Relocation support available
Business Unit Summary
Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob's crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics
Mondelēz International

Paranaque City, Metro Manila
Permanent
Full-time