non voice Customer Service agent, telco | boholIBEX Global

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Non Voice Customer Service Agent, Telco | Bohol
Location PH
ID 2021-3815
Job Family Operations Employment Status Regular
Overview
A Customer Service Representative is responsible for meeting the revenue quota while providing excellent customer service to customers.
Responsibilities
Handles customer's questions, complaints, and billing inquiries, including disputes and adjustments, with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
Probe and discover the needs of the customer and recommend the appropriate service using features and benefits
Primary goal is to help resolve technical issues of the operating system used for mobile devices (Both IOS and Android)
Resolve customer concerns about their phones - checking order status, device activation, setting up voicemail, transfer contacts & etc.
Provide customers with a positive service experience
Answer queries regarding customer's plan and add existing and appropriate plans based on the customer's needs
Interact with multiple online systems while speaking with customers
Qualifications
Call Center Experience is a preference.
Preferably with CSAT, billing experience
Good to Excellent communication skills
Has the potential to perform in a strong sales-driven environment
Willing to work on shifting / rotating schedule
Knowledge of...
Telecommunication services including phone and internet
Various computer applications
Skills
Strong language skills
Excellent comprehension skills
Above average computer navigation and multi-tasking skills
Ability to...
Articulate clearly and be understood
Relate to customer and assess needs quickly
Connect the customer's needs to a relevant solution
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Negotiate and properly handle objections with customers
Build effective and productive relationships with team members
Meet performance metrics set by the account
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IBEX Global

Bohol
Permanent
Full-time