Mandarin customer support (makati city, 2 days- off)J-K Network Manpower Services

Makati City
Negotiable
English, Mandarin
Foreigner
BENEFITS:
Free Meals
Free Accommodation
Transportation Allowance
HMO
Annual Leaves
JOB DETAILS:
THE COMPANY: An online sports betting that was founded in 1998. Since its inception, this has become a medium-sized, fully licensed, online sports book.
Requirements:
Minimum of 3 years in a position with relevant experience would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
Fluent Mandarin read and write
High School Diploma is required
Proficient in Mandarin and English
Responsibilities:
Answer and support customers facing communication in required languages, and translate emails, website information and any other matter as requested.
Use available tools and information resources to resolve problems
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
Review and Process deposit / withdrawal transactions in accordance with established standards and procedures.
Escalates unresolved problems in accordance with established policy procedures and protocols.
Administer client account management including updating notes in accounts
Research transaction discrepancies and take appropriate action
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
Amending / adjusting transactions in customer accounts when necessary or instructed
Maintain professionalism and adhere to company standards during all interactions.
Assistance with special Customer Services projects
RECRUITMENT PROCESS:
Initial Interview: Skype interview w/ HR
Language Assessment
2nd Level / Final Interview
HOW TO APPLY:
Please send your resume to: [Protected Info]
Contact Number: Globe: [Protected Info]
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Company Website: https://jknetwork-jobs.com/
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