manager, sre Service EngineeringSAP

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Job Overview:
The Manager, SRE Service Engineering is responsible for Business Systems, which includes problem management, capacity planning, monitoring, and alert management for services hosted by SAP Concur. This position will be a key member of a Dev-Ops centric SRE team that is responsible for the operational activities related to service management of our rapidly expanding business around the world. Key focus areas for this role are service availability, resiliency, service quality, capacity management, cost of ownership, end-user performance, and architectural scalability.
We are looking for a seasoned leader to develop the APAC-based team that expands our ever-growing SRE organization. This team works in a follow-the-sun model, complimenting and collaborating with existing SRE teams in United States and Europe. This team is intended to support and help with the build out of our services, as well as the day-to-day operational needs for all production locations in all regions.
Responsibilities:
Description:
The right person will be highly technical, analytical, and have experience managing technical teams.
Responsible for day-to-day health and uptime of one of the largest, fastest growing SaaS sites in the world. You will manage the end-to-end quality of service from a customer's perspective.
Position is responsible for collaborating with the management and leadership of the SRE teams in all regions to distribute projects amongst the teams
As a leader, you are responsible for maintaining and improving service uptime, personnel management, cost of ownership, resiliency, and service stability.
To be successful, you must have the ability to dive deep into current systems, utilizing tools and data to measure performance as well as envision, scope, and design future systems
You must be able to work with internal engineering teams to ensure that provided services are suitable to meet the needs to the service
Work with 3rd party vendors to manage the identification and resolution of vendor products.
You must have a strong business and technical vision
Duties:
Lead and grow a team of talented engineers, using Agile methods
Drive, Define, and Implement monitoring services for data centers to incorporate key quality indicators (KQI) and key performance indicators (KPI)
Analysis of global operational trends across the scope of work and recommendation of improvement / change
Identify tactical issues and emerging areas of concern
With oversight from enterprise-level security and compliance teams, guide team to achieve technical goals in a way that meets security and compliance requirements
Collaborate with Internal Engineering teams to bring about scalability, reliability and cost of ownership improvements to existing infrastructure and architecture.
Offer sound guidance to senior leadership on technical issues using ROI, simulation, and other analytical techniques.
Work across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
Education, Experience & Training required:
5+ years' experience leading an operations organization in a 24x7 global infrastructure preferred
A record of individual technical achievement
Ability to lead team using the below list of core technologies and tools
Technologies, tools, and platforms:
Public cloud, particularly AWS services such as EC2, ALB, SSM, etc.
Windows Server (2016, 2019), Linux (RedHat)
MS SQL Server (2016+), MySQL
Jenkins
Python
Jira
PagerDuty
Tomcat, Nginx, IIS
F5 Load Balancer
Elasticsearch/Logstash/Kibana
Additional skills:
Experience with DevOps tooling such as automation related to CI/CD pipelines
A background in internet service deployments and an understanding of web technologies: TCP/IP, HTTP, load balancers, web servers
A natural team leader who can motivate and encourage personnel advancement
Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
Demonstrate a proactive approach to detecting and resolving issues.
Displays mature mindset and operates independently
Adapts to new, last minute, unplanned, and difficult assignments.
Capable of technical deep dives into code, networking, systems and storage
Capable of leading a discussion with executive management
Demonstrated experience in network and large-scale SaaS systems troubleshooting and maintenance practices
Work cross functionally with technical & customer orientated teams
Comfortable working with a distributed team located in multiple time zones.
BS in Computer Science or equivalent experience preferred
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:322526 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations:
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Manager, SRE Service Engineering
Facility: 322526
Posted Date: Jan 21, 2022
Work Area: Software-Development Operations
Career Status: Management
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Makati City, National Capital Region (NCR), PH, 1232
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SAP

Makati City, Metro Manila
Permanent
Full-time