m365 customer service / m365 TECHNICAL SUPPORTOMANFIL INTERNATIONAL MANPOWER DEVELOPMENT CORPORATION

Carry out all other related tasks per the job's evolution and departmental needs.
Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365;
Lead customers through service configurations;
Provide a very high customer service level;
Deliver and follow up on problem resolutions and customer satisfaction;
Proactively and comprehensively document customer issues in ticketing systems
Qualifications:
Candidate must possess at least a Vocational Diploma / Short Course Certificate , Engineering (Computer/Telecommunication) , Computer Science/Information Technology or equivalent.
At least 2 year(s) of working experience in the related field is required for this position.
Excellent English skills, both oral and written, are essential. Applicants will be requested to undertake a brief English oral evaluation as part of their online application process.
2 years of experience in taking care of customers in a rapidly moving environment (customer service).
2 years of experience in technical support.
Diploma of Vocational Studies in information technologies
Knowledge of Office 365 or Microsoft 365
Basic knowledge of Windows applications
Applicants must be willing to work in Sherbrooke,Quebec.
20 Full-Time position(s) available.
Principal / Employer : Dotemtex International
Principal / Employer Address : 370, chemin Chambly, suite 300, Longueuil (Québec) J4H 3Z6
Placement Fee : This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
For interested applicants please click "APPLY NOW" and be sure to upload your updated CV or resume through Jobstreet.