live chat / customer support AssociateSTAFFVIRTUAL

Job Title: Live Chat / Customer Service Associate (Cebu - Remote)About the Client: A fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation, real-time gameplay, and delivering an exceptional user experience.Overview: Were looking for a Customer Service Associate to join a dynamic support team for a US-based Daily Fantasy Sports platform. The role involves providing top-notch assistance to users through live chat and other communication channels, resolving both technical and non-technical issues, and ensuring a smooth and enjoyable user experience. If you have a passion for sports, strong problem-solving skills, and experience in customer support, this is a great opportunity to be part of a fast-growing industry.Responsibilities:Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Communicate with customers through various channels, including live chat, email, and other support platforms.Develop a strong understanding of our products and platform to provide accurate and efficient support.Respond promptly and professionally to customer inquiries.Troubleshoot and escalate technical issues as needed, ensuring customers receive timely resolutions.Qualifications:Excellent written and verbal communication skills.Strong attention to detail and a sense of urgency when working.Proven experience in live chat customer support, preferably for online platforms.Experience with technical troubleshooting or providing support for web/mobile applications.Knowledge of or strong interest in sports and fantasy sports is a plus.Experience with data verification and problem-solving in a fast-paced environment.Schedule: TBDSetup: Remote (Cebu-based applicants only)Why Join STAFFVIRTUAL?
Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverageDe minimis and allowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
STAFFVIRTUAL

Cebu City, Cebu
Permanent
Full-time