lead representative, Customer Service operationsCardinal Health

What Customer Service Operationscontributes to Cardinal Health
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Office/clerical lead individual contributor role
•Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
•Comprehensive knowledge in technical or specialty area
•Ability to apply knowledge beyond own area of expertise
•Performs the most complex and technically challenging work within area of specialization
•Preempts potential problems and provides effective solutions for team
•Works independently to interpret and apply company procedures to complete work
•Provides guidance to less experienced team members
•May have team leader responsibilities but does not formally supervise
Qualifications
Bachelors degree or equivalent work experience
At Home Solutions experience required - HHA or HME
5+ years experience
Prior computer experience using Microsoft Office systems required
What is expected of you and others at this level
Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
Comprehensive knowledge in technical or specialty area
Ability to apply knowledge beyond own areas of expertise
Performs the most complex and technically challenging work within area of specialization
Preempts potential problems and provides effective solutions for team
Works independently to interpret and apply company procedures to complete work
Provides guidance to less experienced team members
May have team leader responsibilities but does not formally supervise
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.