l2 Service deskConnectOS

On a day to day basis (all must have):
Phone and email support - creating, replying, troubleshooting, resolving incidents/requests on Windows PC's Microsoft 365, Azure (in particular, WVD) as well as AV and Spam Filtering.
Resolving "monitoring alerts and incidents" such as backup failures, anti-virus, site outages, non-compliance etc.
Undertaking proactive change and remediation activities such as software updates etc.
Updating internal documentation particularly in CRM, product docs and IT Glue so that these systems are accurate at all times.
Assisting with project activities related to deployment of Windows PC's and features within Microsoft 365, Azure (in particular, WVD) as well as AV and Spam Filtering.
Ongoing commitment to learning new technical skills and self-improvement.
Identifying system and service desk process improvements - so that we can capture more relevant knowledge and service customers better.
Requirements
Should have:
Experience with coding, scripting in PowerShell etc.
Audio visual experience such as Phone Systems, RingCentral and 3CX.
Could have:
Experience with a broader range of Microsoft tools such as Power Platform and Dynamics.
Experience with configuration and system integration including CRM systems such as Zoho CRM, Salesforce.
Benefits
HMO on Day 1
Temporary Work from Home Set Up
SL/VLs
Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
Equipment provided
Work-life balance
SALARY RANGE: PHP 60,000 - 70,000
ConnectOS

Mandaluyong City, Metro Manila
₱60,000-70,000 per month
Temporary
Full-time