japanese speakers | Customer Service Representative | offers up to 10,000pesoAGENSI PEKERJAAN SELPEO SDN. BHD.

JOB TITLE: Customer Sales & Service Representative
PURPOSE
Handling customer inquiries through voice, chat, email, and social media as required.
Demonstrate excellence in customer service in all dealings with customers, in accordance with Support Services Group
and client policies, procedures and values. Meet performance expectations for customer satisfaction, first call
resolution, average handling time, and call quality
DUTIES
• Handling inbound and outbound customer enquiries utilising available contact center systems and programs.
• Demonstrate excellence in customer service in all dealings with customers, in accordance with Support Services
Group and client policies, procedures and values.
• Demonstrate a desire to assist customers with their questions or issues. Display empathy in required situations.
• Identify the customer's needs, investigate, and troubleshoot issues to offer personalised service in line with quality
and training directives.
• Follow Call/Chat Flow guidelines to efficiently handle customer inquiries.
• Utilize provided tools, systems, and training to provide customers with a high level of customer service.
• Complete administrative tasks relating to servicing and resolving customer requests in a focussed and efficient
manner.
• Maintain efficient control of queues.
• Deal with customer complaints in a professional manner within Support Services Group and client guidelines.
• Any other duties as reasonably requested by the employer.
MINIMUM REQUIREMENTS
• Available to work on a roster basis covering 365 days a year and within hours in accordance with client
requirements
• Self-motivated, resilient and able to maintain a consistent standard of customer service over an entire shift
• Able to apply initiative to solve problems and improve work processes
• Communicates information effectively and in an appropriate manner
• Calm and methodical decision maker.
• Excellent communication skills (verbal and written)
• Able to undertake intensive training in complex products
• Maintains awareness of product, system and client changes/updates
• Willing to accept feedback and aims to continuously improve and update knowledge and skills
• Demonstrated ability to work effectively and efficiently in multiple applications within a windows based
computer system.
• Above JLPT N2
Additional Information:
【Location】 Philippine / Cebu and manila
【Salary】 Max 10,000peso (※Depends on Japanese Skill and experience and skills, etc....)
【Annual Leave and medical leave】 18 days (AL) 14 days (Sick leave)
【Benefit】 Hospitalisation, insurance coverage