hr Operations representative 2Dexcom

Job Description:
About Dexcom
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.
Position Summary
In this role, the HR Operations Representative works as part of a dedicated team of People Services professionals serving our HR organization and global workforce. This role is responsible for working seamlessly between systems and service delivery. They will be responsible for maintaining the integrity and privacy of our Core Human Resources Information System (HRIS) data as well as serving as the first point of contact for our HR Centers of Excellence and HR Business Partners in support of workflow and business process execution, responding to employee inquiries and partnering with appropriate HR team members to resolve more complex inquiries. HR Operations Representatives follow data governance standards and procedures to maintain Core HRIS data, serve as a liaison and expert for assigned areas of data requests, data review, audit, recurring mass changes/ uploads and performing regular or ad hoc reporting tasks. A successful candidate will have experience working as part of an HR Systems and/ or HR Shared Services team managing and maintaining sensitive data, resolving inquiries in a professional and timely manner, and working on continuous process improvements.
Essential Duties and Responsibilities
Maintains data in SuccessFactors and all downstream systems associated with SuccessFactors data.
Monitors system queues for all change requests. Reviews requests for accuracy, validity, required documentation and approvals.
Serves as the gatekeeper for all employee changes, and ensures consistency, and adherence HR policy and procedures regarding timing, eligibility, and consistency of requested and approved changes.
Engages with all internal HR and Corporate Employee levels to resolve any questions, gaps, or other employee information related changes that require follow up, resolution and closure.
Works with SOX and other compliance teams to supply requested and approved audit reporting and compliance documentation.
Responding to ad hoc or month end standard reporting.
Partners with payroll to ensure accurate payroll administration through HRIS interfaces.
Supports the HR Systems and Operations teams in the implementation of HR system related projects as requested.
Supports the HR Centers of Excellence and HR Business Partner teams as needed for defined processes transitioned to the People Services team
Develops and maintains standard user documentation, such as SOP's, and internal knowledge base articles pertaining to HRIS and HR processes and procedures.
Responds to employee inquiries to ensure courteous, timely resolution by adhering to SLAs
Independently performs research to resolve more complex inquiries related to onboarding, benefits, HR policies and processes, and/ or employee relations. Documents research and consults with HR Center of Excellence and/ or HR Business Partners as appropriate.
When necessary, escalates inquiries to HR Center of Excellence and/ or HR Business Partners after completing initial research when appropriate to ensure prompt resolution.
Maintains knowledge of company and departmental policies and procedures.
Maintains the integrity and confidentiality of Human Resource files and records.
Identifies process and procedural improvements and contributes to the ongoing development of the FAQ library
Portrays a positive and professional image providing exceptional service to all levels of the organization.
Required Qualifications
Minimum of 3 years HRIS administration/ data management experience in a multi-site organization
Possesses excellent problem solving, continuous improvement, and analytical capabilities.
Takes accountability for and delivers consistent decisions, actions and results.
Promotes a culture of integrity, ethics and compliance and practices through implementation of and adherence to compliance policies, training and monitoring programs.
Strives to understand diverse corporate-wide needs.
Customer responsive and focused on support
Excellent written/verbal communication and interpersonal skills.
Strong interpersonal, influencing and communication skills are vital to develop effective working relationships with colleagues and staff at all levels.
Positive attitude and understanding of importance of repetitive job responsibilities.
Attention to detail and accuracy.
Demonstrated effectiveness and ability to work independently, regardless of distractions and/ or general noise.
Acts honestly and professionally with the ability to handle confidential and sensitive information.
Ability to handle ambiguous situations as they arise.
Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
Strong verbal and written communication skills.
Preferred Qualification
Prior working experience with SuccessFactors or similar HRIS such as Workday
Prior working experience with ServiceNow or similar case management system
Familiarity with HR shared services models
Proficiency in Excel (familiar with Vlookup formulas, pivot tables, etc...)
Experience and Education
Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dexcom

Taguig City, Metro Manila
Permanent
Full-time