hiring - Customer Service RepresentativeSiBS

Job Responsibilities
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Job Requirements
Open to fresh graduates and college undergraduates with related working experience - BPO experience is an advantage.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Can type at least 35 wpm
Must have good English communication skills
Experience working with customer support.
Amenable to work on shifting schedule.
Willing to be stationed in Davao Region.