helpdesk - service desk associate Technician - project basedTTEC

Teletech is looking for At Home Service Desk to support our IT Team on a 24/7 operations
Duties and Responsibilities:
Handling inbound phone calls and logging tickets in the ticketing system.
Managing emails and web based ticket queues. Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue. Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution.
Administering conference bridges during major outages. This includes documenting progress of resolving the issue and results of testing fixes. Also includes noting callers who have joined the bridge, their location, and their job function.
Making outbound calls to client help desks to report or follow-up on client based outages.
Job Essentials:
BA/BS degree or equivalent experience (or at the least reached 2nd year in college level)
Desktop support - Basic HardWare & SoftWare (Win7, Win8.1, Win10) navigation & troubleshooting.
Understanding of basic network connectivity and troubleshooting.
Ability to multitask in a highly stressful environment.
Above average organizational skills.
Articulate in English communication - written and oral.
Experience in a call center environment is a plus.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com
#LI-PM1
TTEC

Quezon City, Metro Manila
Permanent
Full-time